Operations Agent


– Experienced in bookings, customer service, troubleshooting, and import/export operations

– The capacity and motivation to address various difficulties and problems that may emerge

– Knowledge of NVOCC operations and freight forwarding

– Excellent practical experience in the transportation industry

– Knowledge of standard shipping criteria, terminology, and procedures

– Expertise of container freight, freight consolidation, and standard warehousing

– Knowledge of general bill of lading terms, ocean freight rates, and freight cost analysis

– Excellent communication skills, both in writing and speaking (Both English & Spanish)

– Outstanding communication and presenting abilities

– Prior employment in freight forwarding or an NVOCC

– Two (2) years must have been spent working in a freight forwarding or NVOCC company.

– Understanding of the terms and pricing used by ocean carriers

– Outstanding proficiency with Excel, Word, and Outlook

– Requires fluency in both writing and speaking English

– Leadership and analytical abilities

– MUST be a high achiever and self-starter

– Aptitude for closing deals and persuading clients to employ firm services

– Ability to deal with a variety of scenarios and handle actual operational challenges

– Must be meticulous and well-organized

– The capacity to multitask and work in a high-pressure atmosphere

– Must possess a strong sense of accountability for completing tasks and reaching objectives.

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